Privacy Policy, PDPA
Last updated: 6 May 2026
This Privacy Policy explains how Singapore New Energy Technology Pte Ltd collects, uses, discloses, stores, protects, and manages personal data in accordance with the Singapore Personal Data Protection Act 2012, also known as the PDPA.
By using our website, submitting an enquiry, requesting a quotation, engaging our services, or communicating with us, you consent to the collection, use, and disclosure of your personal data as described in this Privacy Policy.
1. Personal Data We May Collect
We may collect personal data that you provide to us directly or indirectly, including:
- Name
- Company name
- Job title
- Email address
- Phone number
- Address or installation site location
- Property type
- Project requirements
- Billing information
- Payment records
- Communication records
- Website enquiry details
- Images or documents related to site assessment
- Any other information you provide to us
For business clients, we may also collect company-related contact information for communication, quotation, invoicing, project coordination, and service delivery.
2. How We Collect Personal Data
We may collect personal data when you submit an enquiry form, contact us by phone, email, WhatsApp, or website form, request a quotation, engage our products or services, arrange a site assessment, sign an agreement or proposal, make payment, visit our website, subscribe to updates or marketing communication, provide feedback, or request support.
3. Purposes for Collecting, Using, and Disclosing Personal Data
We may collect, use, and disclose your personal data for purposes including:
- Responding to your enquiries
- Preparing quotations and proposals
- Arranging site visits and assessments
- Designing solar or energy solutions
- Providing products and services
- Project coordination and installation
- Maintenance and after-sales support
- Payment processing and invoicing
- Warranty registration and support
- Customer service and communication
- Internal record keeping
- Safety, security, and verification
- Compliance with legal and regulatory requirements
- Improving our website, services, and customer experience
- Sending marketing updates, where permitted by law or with your consent
4. Disclosure of Personal Data
We may disclose your personal data to third parties where necessary for legitimate business or legal purposes, including employees and authorised personnel, contractors and installers, equipment suppliers, service partners, payment processors, IT service providers, professional advisers, insurers, regulators, authorities, or law enforcement agencies.
We will take reasonable steps to ensure that third parties who handle personal data are required to protect it appropriately.
5. Consent
By providing your personal data to us, you consent to our collection, use, and disclosure of such data for the purposes stated in this Privacy Policy.
If you provide personal data on behalf of another person, you confirm that you have obtained their consent to do so.
You may withdraw your consent at any time by contacting us in writing. Please note that withdrawing consent may affect our ability to provide certain services, quotations, support, warranty assistance, or project-related communication.
6. Accuracy of Personal Data
You should ensure that all personal data provided to us is accurate, complete, and updated.
Please notify us if your personal data changes, so we can keep our records accurate.
7. Protection of Personal Data
We will make reasonable security arrangements to protect personal data in our possession or control from unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks.
These measures may include administrative, technical, and physical safeguards such as access controls, secure storage, internal procedures, and restricted access to personal data.
8. Retention of Personal Data
We will retain personal data only for as long as necessary for business, legal, operational, accounting, warranty, or regulatory purposes.
When personal data is no longer required, we will take reasonable steps to delete, anonymise, or securely dispose of it.
9. Access and Correction Requests
You may request access to the personal data we hold about you, or request correction of your personal data if it is inaccurate or incomplete.
To make a request, please contact us using the details below.
We may need to verify your identity before processing your request. We may also charge a reasonable administrative fee where permitted by law.
10. Website Cookies and Analytics
Our website may use cookies, analytics tools, tracking technologies, or similar tools to improve website performance, understand visitor behaviour, and enhance user experience.
Cookies may collect information such as browser type, device type, pages visited, time spent on the website, and general usage patterns.
You may disable cookies through your browser settings, but some website features may not function properly.
11. Marketing Communications
We may send you updates, offers, service information, or marketing communication if you have consented to receive them or where permitted under applicable law.
You may opt out of marketing communication at any time by contacting us.
12. Transfer of Personal Data Outside Singapore
Where necessary, your personal data may be transferred, stored, or processed outside Singapore, for example through cloud hosting, software providers, payment platforms, or business tools.
Where this happens, we will take reasonable steps to ensure that the overseas recipient provides a standard of protection comparable to the protection required under Singapore’s PDPA.
13. Data Breach Notification
In the event of a data breach, we will assess the situation and take appropriate steps in accordance with PDPA requirements.
Where required, we will notify the Personal Data Protection Commission and affected individuals as soon as practicable.
14. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, security, content, or policies of third-party websites. You should review their privacy policies before providing personal data to them.
15. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or operational practices.
The updated version will be posted on this website with the revised effective date.
16. Contact Our Data Protection Officer
If you have questions, requests, complaints, or feedback regarding your personal data, please contact:
Data Protection Officer
Singapore New Energy Technology Pte Ltd
27 Mandai Estate #02-05, Singapore 729931
Email: info@snetech.com.sg
Phone: +65 6366 1933
Fax: +65 6366 5288
Website: snetech.com.sg
We will review your request and respond within a reasonable time.